Principal ITSM functions:
ITSM solutions
ITSM (IT service management) helps to solve complex problems in the management of IT infrastructure and in the work of employees who provide and maintain IT services.

Thus, the modern approach to ITSM implies that IT structures are no longer just service departments, but are called upon to participate in solving business problems.
Registration and collection of applications from users, creation of a single centre for registration of applications
Registration of user requests
Tracking the implementation of all registered applications
Organisation of the process of managing problems and reducing the number of recurring incidents