Development of a single information system for state and municipal services Go back

Development of a single information system for state and municipal services

Project Goal

Reduction of administrative barriers, optimization and improvement of the quality of state and municipal services including cervices provided in Multifunctional Centers, reduction of customer's costs.

In 2015, Moscow Region launched a single platform which helps to automate the activities of all participants of the service rendering process relieving them from the paper-based document flow which also controls the servicing process and simplifies the obtaining of services for citizens.

Introduction of the Single Information System resulted in the automation of the work of Multifunctional Centers and employees providing the state and municipal services.

The system is used in more than 100 multifunctional centers in 68 municipalities of Moscow Region. Additionally, around 200 officials from the region passed training.

Timing:

January to November 2016 г. (development and support)

FROM 0 TO 0 %

reduced the level
of overdue services

OVER 0 THOUSAND

applications per day
are accepted by Multifunctional Centers in average

After introduction of the system we supported and developed it, we studied new facilities for introduction of Multifunctional Center module and provided training for employees.